frequently asked questions
We’ve put together answers to the most common questions about EM Prints and our DTF printing services.
Whether you’re curious about turnaround times, pricing, or how to prepare your artwork, you’ll find the key details here.
Ordering & Delivery
How do I contact customer support?
You can reach us through our [contact page] or email us at sa***@*********co.nz. We’re available Monday to Friday and aim to respond within 24–48 hours.
How long will it take before I receive my order?
Turnaround depends on your order size and the shipping method you choose. Standard orders usually ship within a few business days. If you need your order by a certain date, please contact us directly so we can confirm.
How will I know if my order has been sent?
Can I pick up my order in person?
Yes, local pickup is available. Just select Pick Up at checkout, and we’ll let you know when your order is ready for collection.
Do you offer express or urgent orders?
What if I need to change or cancel my order?
Products & Garments
What types of t-shirts do you offer?
We stock a wide range of styles to suit different looks and budgets — from classic cotton tees and oversized fits to organic cotton and vintage ringer styles. To ensure consistent quality, we use well-known and trusted brands such as:
- AS Colour
- Cloke
- C Force Textiles
- Premium Apparel
These brands are known for their comfort, durability, and modern cuts, giving you a professional finish every time.
Do you offer other apparel products besides t-shirts?
Yes, we can customise a variety of products, including:
- Hoodies – great for colder weather
- Caps – stylish and functional
Can I supply my own shirts?
Generally, no. To ensure consistent quality, we prefer to supply garments ourselves.
For some large screen-print runs, we may accept customer-supplied garments — contact us to check first.
Do your garments differ in quality?
Yes — we offer both everyday basics and premium garments, so there’s an option to suit every budget and style.
Pricing & Payments
Do you offer discounts on bulk orders?
We do! The more you order, the lower the cost per item. You can mix sizes, colours and styles within a bulk order. For a tailored quote, please email us.
How can I be sure it’s safe to pay online?
What payment methods do you accept?
Can I get a quote before ordering?
Our website shows prices as you browse products, so you’ll see costs upfront.
If you’d like a custom quote for bulk orders or specific requirements, send us the details (garment style, quantity, and artwork) and we’ll provide a tailored price.
Artwork & Design
How do I upload my own drawings or artwork?
You can upload your files directly when placing your order.
How can I tell if my artwork is centred properly?
Can you design artwork for me?
How can I tell if my artwork is centred properly?
Can you match my Pantone colour?
What file types do you accept?
We recommend PNG, JPG, PDF, or AI files. Vector files (AI, EPS, PDF) give the best results.
What resolution should my artwork be?
Do you provide artwork proofs before printing?
Garment Care
Washing instructions and lifespan?
- Wash cold, inside out
- Avoid tumble drying
- Hang to dry in shade
- Iron inside out if needed
Following these steps helps your garment last 30+ washes while keeping the print sharp.
How long will the print last?
With proper care, our prints last as long as the garment itself
Are your garments pre-shrunk?
General Questions
Where are you located?
Do you ship internationally?
Contact us within 7 days with your order details and photos. We’ll arrange a replacement or refund if needed.
General Questions
We’re Here To Help. Send us your question and our team will get back to you as soon as possible.
